PSM
Presentation -- July, 2002
6
Business Drivers
lExternal
Factors
nTable Stakes
nMarketplace Competitiveness
nIndustry Standards Superceded
äISO 9001:1994 to :2000 (Dec
2003)
äSEI SW CMM to CMMI (Dec
2003)
nCompetition
nCustomer Expectations and
Satisfaction
lInternal
Factors
nEnabler to Meet Company Financial
Commitments
äproductivity
ädelivery/ performance
äquality
nSupport Projected Growth Objectives
nCompany Integration
nInternal Customer Satisfaction