lFinancial
performance
äProfits ®Adjust
Current Margin
äSales/Market
Share ® Increased
Probability of Win
lCustomer
äCost/Schedule Performance ® Increased Predictability
lInternal
Business Processes
äProductivity ® Increased Productivity
äQuality ®
Decreased Delivered Defects
äCycle Time ® Decreased Elapsed Time
lLearning
and growth
äNo credit taken