40
Pre-process
Post-process
P
p
1
p
2
p
0
Procedure
a
Procedure
b
Procedure
c
t1
r1
q1
t2
r2
q2
T
R
Q
t = time [cycle-time]
r = resources [$, effort]
q = quality [defects]
p = product size, units
Effectiveness = q/p
Productivity =
p/t, p/r
Efficiency = f
[productivity, effectiveness, a norm]
Measuring a Process
djGantzer