Vision for Modernizing America’s
Tax Agency
Revamped Business Practices
Customer-Focused Operating Divisions
Management Roles With Clear Responsibility
Balanced Measurement of Performance
New Technology
MISSION
STATEMENT
Internal Revenue Service
GOALS
GUIDING PRINCIPLES
Service to Each Taxpayer:
lMake filing easier
lProvide first quality service to each
taxpayer needing help with his or her return or account
lProvide prompt, professional, helpful
treatment to taxpayers in cases where additional taxes may be due
Service to All Taxpayers:
lIncrease fairness of compliance
lIncrease overall compliance
Productivity Through a Quality Work Environment:
lIncrease employee job satisfaction
lHold agency employment
stable while economy grows and service improves
lUnderstand and solve
problems from taxpayer’s point of view
lEnable managers to be
accountable— knowledge, responsibility, authority, action
lAlign measures of
performance at all organizational levels
lFoster open, honest communication
lInsist on total integrity
Provide America’s
taxpayers top quality service by helping them understand and meet their tax
responsibilities and by applying the tax law with integrity and fairness to
all.